UCP Receptionist

per annum

Posted 1 week ago | ref: 234242

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Job Title: Permanent Daytime Receptionist 

Salary: £17,925 per annum

Hours: 37 hour per week, all year round

Location: Peterborough

QRS are currently recruiting on behalf of Peterborough college for a Daytime Receptionist to work at University Center Peterborough. This is a permanent role working 37 hours per week, all year round. 

Job Purpose:

To provide an effective, comprehensive and professional reception service to all UCP customers as well as carrying out other customer services roles as necessary.

Main Duties & Responsibilities:

Your main duties and responsibilities will include, but will not be limited to the following areas:

 

  • Provide excellent customer service at all times, dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via email
  • Monitor the enquiries’ inbox and respond to or forward and flag communications for other team members within the stated service level timeframes
  • Have a good understanding of UCP and IEG to provide excellent IAG as required
  • Monitor and ensure that the reception area is kept tidy and projects a business-like image
  • Provide support to any events or bookings taking place. Some of these may take place outside of your normal working hours, including closing down the building on a Friday on a rota basis
  • To monitor the daily running of the ID badge systems and attend training updates as required. Deactivate, reactivate and print cards when required, updating and referring to all relevant college systems
  • Inputting of current and potential student information onto the relevant systems for monitoring purposes
  • Maintain stationery levels and ordering as appropriate
  • Undertake taxi bookings, fault/ facilities reporting, posting timetables, co-ordinating room bookings
  • Organise and record loans of laptops, keys, lockers and student materials
  • Monitor and log student assignment receipts   
  • Undertake a range of other general and administrative tasks as identified by the Customer Service Coordinator.

To apply for this role please email a cover letter and CV through to dgiddings@qualityrs.co.uk